Spend 10,000 yuan to prevent water leakage. ＂The money is spent, and the leakage is still there.＂
People’s livelihood investigation bureau
Editor’s note: This is the People’s Livelihood Investigation Bureau, which has never been seen before, investigating the changes in people’s livelihood. Pay attention to what you want to pay attention to and what you don’t, and investigate what you want to see and what you don’t see.
Zhongxin. com, August 4th (reporter Xie Yiguan from Zhongxin Finance and Economics) "No damage, no brick smashing, easy to solve the waterproof problem … …” This kind of advertising push is believed to have been brushed by many people, which can easily solve the problem of water seepage and leakage in the house at home, which is convenient, fast and exciting.
However, when you welcome the maintenance master into the door, you may be charged at a sky-high price, and even the money may be spent and the leakage is still there.
Consumer: I used 60 Jin of glue to repair the leak and paid 16,000 yuan.
Xiaowen, who lives in Guangzhou, recently encountered a "scam" to prevent water leakage.
In May of this year, due to water leakage in her home, Xiaowen made an appointment for waterproof and leak-patching service through an advertisement pushed by a platform.
Xiaowen described to the reporter of Zhongxin Finance and Economics that the master said after the door-to-door inspection that the window sill and bathroom were leaking and needed to be filled with glue. At first, it was 268 yuan a catty, and only 3 to 4 kilograms were needed. Halfway through the treatment, I found that I had used 30 kilograms. "But the master said that our situation was serious and we needed so much glue. Finally, we shared 60 kilograms of glue and paid 16,000 yuan."
The maintenance cost of more than 10 thousand yuan did not get the problem solved, and then Xiaowen found that the water seepage still existed.
"At that time, the merchant promised to use polymer nano-glue and guarantee that it would not leak for 10 years." Xiaowen said that the glue poured in by the actual merchants did not have any manufacturer’s logo. After payment, he asked the master for contracts, invoices, company qualifications and material qualification tests, but the other party did not provide them.
Like Xiaowen, there are still many people who fall into the "maintenance pit" of waterproof and leak-trapping.
"At the beginning of this year, my family injected glue to make up for the leaking toilet, which cost 16,000 yuan." "My 3-cm-long pipe crack was pitted for 7,000 yuan, and there is still leakage." On social media, some victims commented.
On the complaint of black cat on the consumer service platform, searching for "trapping" resulted in more than 1,000 complaints.
Screenshot from a black cat complaint.
Professional maintenance personnel: charge by the catty, I lied to you without discussion.
A few kilos change into dozens of kilos, and a few hundred dollars into thousands or even tens of thousands of dollars. Do you really need so many materials and charge so much money for building leakage repair?
The reporter from Zhongxin Finance and Economics consulted a waterproof building materials shop, and the person in charge told the reporter that the main products sold in the shop are roof waterproof materials, of which the waterproof coating is more than ten yuan a kilogram.
On the platform of e-commerce, the reporter noticed that some well-known brands’ building walls are leaking waterproof glue, and the amount per catty is tens of yuan. Even for kitchen and bathroom, the amount per catty is below 100 yuan.
Screenshot from the e-commerce platform.
"This is not the way to catch the leak in the bathroom. Like this, it is charged by the pound, and a pound of glue costs several hundred yuan. Finally, it is a lie to use dozens of pounds of glue. Don’t believe this." The staff of a well-known waterproof brand maintenance service center told reporters.
"Like our charge, it mainly depends on the size of the area. A 6-square-meter bathroom will cost 3,600 yuan if it is free of bricks and leaks, mainly including material costs and labor costs." The staff member said that the labor cost of building leak-trapping business is particularly high. If you charge by the catty, he will definitely keep fighting inside, and finally charge you seven or eight thousand yuan. There are too many such situations in the market.
"It is possible that the quotation is very low, but it is not like that at all." The staff added.
"So be sure to find a regular maintenance company, and you won’t ask for high prices at will, and there will be warranty services later." The staff said that like our regular maintenance personnel, they all need to wear work permits and sign electronic contracts during maintenance, and the materials used also have test reports and certificates.
How to define responsibility? The lawyer said this.
In the industry of building leak-patching, some maintenance personnel take advantage of consumers’ ignorance to use waterproof materials at will and charge exorbitant prices, which has become a "stubborn disease" in the industry.
Many consumers complain on the grounds of fraud. Does this behavior involve fraud?
In this regard, Yan Bing, a partner of Beijing Times Jiuhe Law Firm, told reporters that making legal characterization remains to be further verified by facts. There is a difference between the pre-judgment of the maintenance master and the final workload, and the water continues to leak after the maintenance. It cannot be judged that it must be the intention of the maintenance master. It cannot be ruled out that the maintenance fault really needs a lot of materials, nor can it be ruled out that the water leaks based on the new fault.
Yan Bing also said that,If it is only individuals who provide services for the parties, rather than market operators, the personal employment relationship does not belong to commercial operations, and the parties do not belong to consumers.Although it may constitute "contracting fault" or "breach of contract" in the Civil Code, it is not protected by the Consumer Protection Law and cannot be considered as fraud in the sense of consumer law.
Xiaowen said that she was an advertisement reservation service pushed by a platform, and the platform did not verify the business information, so she thought that the platform should also bear the responsibility.
In Yan Bing’s view,If it can be confirmed that it is a merchant’s fault, and the party concerned purchases the service based on the advertisement push of the commercial promotion platform, then the platform should bear the legal responsibility corresponding to its fault.. (End)