Digital innovation makes power supply service more convenient and intelligent.
"Source: State Grid News"
From September 26th to 28th, 2021 world internet conference Wuzhen Summit was held. The theme of this summit is "Towards a new era of digital civilization-working together to build a community of cyberspace destiny". In recent years, local power supply companies have actively explored digital technology, and the successful application of some new technologies and applications has provided better and more convenient power supply services for our customers.
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Digital service platform
Help achieve the goal of "double carbon"
"At present, the platform has been connected to the energy consumption data of seven departments of Huzhou Municipal Government by region, industry and enterprise, covering electricity, energy consumption of public institutions, energy and economy of enterprises, and energy consumption of industrial enterprises above designated size. Another 12 government departments and 27 enterprises have also become’ seed users’ of the platform. "
The person in charge of Zhejiang Huzhou Power Supply Company introduced that not long ago, three application scenarios of State Grid’s new energy cloud carbon neutral support service platform "carbon efficiency code", "carbon benefit" and "carbon benefit loan" were released in Huzhou, Zhejiang. State Grid’s new energy cloud carbon neutral support service platform has completed the application construction of 18 functions in seven modules, and fully accessed the energy data of all enterprises above designated size in Huzhou, such as coal, oil, gas, electricity and heat.
The relevant person in charge of Huzhou Data Service Center introduced:
"For government departments, making good use of all kinds of carbon data needs to be dynamically associated and shared to realize the standardization and instantaneity of data resources; For enterprises, they need a window to understand the carbon information of their regions, fields and industries. "
It is understood that among the three new application scenarios of "carbon efficiency code", "carbon benefit" and "carbon benefit loan"-
Accurately locate the "carbon efficiency code" of enterprises, and have completed the code assignment and quarterly dynamic update of more than 3,700 enterprises above designated size in 381 industries in the city, and will be applied in scenarios such as "green factory rating" and "differentiated electricity price".
"Carbon Huiyi", which promotes the participation of the whole people, will build a "Taobao"-like carbon inclusive trading platform to match the purchase of photovoltaic carbon emission reduction, help the development of photovoltaic industry and promote the realization of photovoltaic carbon value.
The "carbon-benefiting loan" jointly implemented by government and enterprises, through the joint efforts of local financial authorities, opens a green loan platform, establishes a comprehensive evaluation system of "carbon efficiency", and gives differentiated treatment to high-carbon efficiency enterprises and technological upgrading projects in terms of loan amount and interest rate.
Local government departments and enterprises can carry out carbon management through the new energy cloud carbon neutral support service platform, and guide the green and low-carbon transformation in Huzhou’s energy, industry, agriculture and other fields through the "government-enterprise" user-oriented application service linked by power grid.
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Strengthen digital construction
Accelerate the optimization of the business environment
"I forgot my papers. It seems that I have to run more." On the morning of September 17th, Bing Wang, a citizen, came to the business hall of liandu Power Supply Company in Lishui, Zhejiang Province early in the morning to handle the new electricity meter business, only to find that he had left his ID card and real estate license at home.
The window staff told him that by opening the "code proof" module of the government approval client on the mobile phone, electronic certificates such as ID cards and real estate licenses can be obtained. After some operations, the business was successfully completed, which made Bing Wang feel both surprised and unexpected: "As long as you have a mobile phone, you can do it on the code. It’s so convenient!"
Zhejiang Lishui Power Supply Company and Lishui Big Data Bureau jointly developed the application of "Garden Code". Recently, the company upgraded its "Garden Code" and added eight new businesses, such as transfer, peak and valley electricity consumption, capacity expansion, verification and preferential electricity consumption for social assistance objects, on the basis of the original business of newly installing and canceling households.
The upgraded "garden code" optimizes the interconnection between government platform data and power data, and realizes the "code" proof of data across systems, businesses, departments, levels and regions. At present, the company has completed more than 1,500 transactions such as online capital collection, zero-certificate power supply, and face-brushing power supply.
In recent years, Zhejiang Lishui Power Supply Company has strengthened digital construction to help optimize the business environment. The company comprehensively promotes the "sunshine industry expansion" service, promotes the "e-assistant for running electricity", actively pushes the information for running electricity, and promotes the "power credit investigation" service. By implementing digital power services such as "cloud electricity loan", the company reduced the cost of electricity connection for enterprises; By promoting the interconnection of energy, electricity and government public service information, customer satisfaction and sense of acquisition will be improved.
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Digital Hua wisdom business hall
Enjoy the power supply service with full sense of technology.
In Xingtai, Hebei, there is a power supply business hall full of science and technology. This is a smart business hall built by Xingtai Power Supply Company relying on advanced digital technology, which has realized data sharing, intelligent visitor identification, business self-service, energy efficiency service experience and so on.
This business hall innovatively deploys an intelligent door frame system, which has the function of intelligent visitor identification. For the existing customers registered in the business hall, the customer’s electricity consumption information and business handling can be accurately displayed through face recognition. At the same time, the business hall can also display energy consumption analysis according to customers’ electricity consumption habits, and provide a more economical and reasonable electricity consumption plan.
There is a self-service business processing area and a self-service full-service processing terminal, which has the functions of business acceptance, payment, invoice printing, business consultation and so on. At the same time, it also has the function of remote customer service video service, which can solve the problems encountered in customer business handling during non-working hours.
The business hall has realized the information sharing of government-enterprise cooperation in running electricity, and can obtain the information of running electricity from the city "government cloud", so as to realize the business of "one certificate for all" and avoid the tedious work of customers carrying all kinds of paper materials when running electricity.
Business processing has been carried out online, and the procedures are more streamlined and convenient; Power grid resources are visualized and the scheme is more open and transparent; The power information has been actively pushed, and the interaction is more efficient and intelligent; Connecting electricity has realized the contract system and promised to be more punctual and trustworthy.
The above measures have shortened the average power connection time of high-voltage customers by 30% compared with the previous ones, greatly improving the customer’s sense of acquisition.
Innovate smart energy service, display energy analysis and energy efficiency service scheme, provide energy efficiency service transaction matching, and guide customers to actively implement energy optimization.
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